Refund policy
Last Updated: September 2026
At Brinkshire, we want you to enjoy your ceramic drinkware. If you are not completely satisfied with your purchase, we are happy to assist you according to the following return and refund policy.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused or in new condition.
- The product must include the original packaging and accessories.
- Proof of purchase or order information is required.
Items returned without prior approval may not be accepted.
Return Process
To start a return, please contact our customer support team:
Email:
support@brinkshire.com
Phone:
+1 602-301-1408
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Photos of the item (if applicable)
Our team will review your request and provide return instructions.
Please do not send items back before receiving return approval.
Return Shipping
For approved returns due to personal preference or change of mind:
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
For items that arrive damaged, defective, or incorrect:
- Brinkshire will review the issue and provide assistance.
- Additional instructions will be provided after contacting our support team.
Damaged or Defective Items
We carefully package our ceramic products before shipment. However, due to the nature of ceramic materials, damage may occasionally occur during transportation.
If your item arrives damaged or has a product defect:
Please contact us within 7 days of delivery and provide:
- Order number
- Photos showing the issue
- Description of the problem
After review, we may provide a replacement, refund, or another appropriate solution.
Refund Process
Once your returned item is received and inspected, we will send you a confirmation email regarding the refund status.
Approved refunds will be issued to the original payment method.
Please allow:
- 3–7 business days for us to process the refund after approval.
- Additional processing time may be required by your payment provider.
Exchanges
At this time, Brinkshire does not offer direct exchanges.
If you would like a different item, please return the original product according to this policy and place a new order separately.
Non-Returnable Items
The following items may not be eligible for return:
- Items damaged due to improper use or handling.
- Products without original packaging.
- Items returned after the 30-day return period.
- Customized or personalized products (if applicable).
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be canceled and will need to follow the return process after delivery.
Contact Information
Brinkshire
Operated by:
ALYSSA BRINK RI INC
Address:
102 W MAIN ST
WORTHINGTON, PA 16262
United States
Email:
support@brinkshire.com
Phone:
+1 602-301-1408